The EUROPE DIRECT Information Centers (EDICs) act as a link between citizens and the European Union at local level. The mission of this network is to:
- provide access to the citizens of the region to information, advice, assistance and answers to questions about the European Union institutions, legislation, policies and programs, as well as the opportunities for european funding.
- actively promote local and regional dialogue on the European Union and its policies.
- allow European institutions to improve the dissemination of information tailored to local and regional needs.
- enable the public to respond actively by sending questions, opinions and proposals to the institutions of the European Union.
Click HERE to find the nearest EUROPE DIRECT Information Center in Greece
The EUROPE DIRECT Contact Centre (EDCC) is accessible to all citizens, especially those living in remote areas and do not have easy access to the nearest EUROPE DIRECT Information Center (EDIC).
What it does
The Europe Direct Contact Centre is run by the European Commission. It answers any question from the public about the European Union, via phone or email. Its staff includes native speakers of all the EU’s 24 official languages.
- give you an immediate answer to general questions about the EU
- help you navigate on the webpages published by the EU institutions
- find more specialised information. If needed, we ask an expert in the European Commission on your behalf
- give you the contact details for the best sources of further information and advice
- give you information that is factually correct and updated, according to the standards of public civil service. However, our answers are never legally binding.
What it cannot do
Unfortunately, Europe Direct is not able to do any of the following:
- register or forward complaints/problems (but we can tell you who to contact)
- comment on EU policies
- give legal advice or interpret EU laws for you
- deal with any matters that are not in the remit of the EU
- help make your political opinions about EU matters known. However, you can comment on specific EU proposals at this website or you can follow it and comment on social media. You can also influence EU policy via the public political debate with your elected representatives at national and European level.
How to use Europe Direct
Europe Direct services do not cost you anything. You can call from anywhere in the EU, for free at 00 800 6 7 8 9 10 11. In a very few cases some tele operators do not allow access or charge for this. That is why you can also reach Europe Direct via alternative numbers in each country.
You can write or call EDCC from anywhere in the world. If calling from outside the EU, you pay the standard network rate. You can also make internet phone calls.
Outside its opening hours – working days 9 a.m. to 6 p.m. Central European Time – you can leave a message, or ask to be called back using this form.
For written enquiries, EDCC normally answers within 3 days. More complex enquiries may take longer. On the average phone calls are answered within 15 seconds.